pit-board® Warranty
This is the commercial warranty on pit-board® panels. It is given in addition to your legal rights and does not affect them. Every order receives a warranty certificate with these terms, by email or on paper, no later than delivery.
Your legal guarantee
If you bought as a consumer, you have a legal guarantee under Cyprus Law 154(I)/2021, which implements Directive (EU) 2019/771. If the panels do not conform to the contract within 2 years of delivery, you are entitled to repair or replacement free of charge and, if that is not possible or fails, a price reduction or termination of the contract. You must tell us within 2 months of noticing the problem. This warranty does not affect these rights, and you may use them instead of or as well as this warranty.
Guarantor
PIT TO TABLE LTD, trading as Pit-To-Table, registration number HE 478907, 37 Stasikratous Street, Center Point Tower, 4th Floor, Office 401, 1065 Nicosia, Cyprus. info@pit-to-table.com · +357 95 069003
What we warrant
We warrant to the original purchaser that the panels will be free from material manufacturing defects for:
- 10 years from the invoice date for residential interior use;
- 5 years from the invoice date for commercial interior use, including hospitality, retail, office and exhibition.
A material manufacturing defect means:
- cracking or splitting not caused by impact, load or inadequate support;
- warping or bowing beyond the tolerances in the Technical Data Sheet; or
- breakdown of the binder, crumbling or loss of pits beyond the normal surface character of the material.
Conditions
- The panels must be fabricated, installed, supported, finished and maintained in line with our Fabrication & Maintenance Guidance.
- The warranty covers interior use only.
- A residential warranty passes to a later owner of the property where the panels are installed. A commercial warranty is not transferable.
What is not covered
The warranty covers the panel only. It does not cover:
- the oil or other surface finish, which is a maintenance item;
- scratches, marks, stains, wear and tear;
- colour change from light or UV exposure, and natural variation within published tolerances or against samples;
- damage from heat, hot items placed directly on the surface, or standing water left on the surface;
- exterior use, or use outside the limits in the Technical Data Sheet;
- fabrication or installation faults, inadequate support, and adhesives, fixings or substrates not supplied by us;
- failure to finish, re-oil or maintain the panels as set out in the Fabrication & Maintenance Guidance;
- accidental or wilful damage, or misuse.
How to claim
- Email info@pit-to-table.com within 30 days of discovering the defect.
- Include your certificate or order number, proof of purchase, photographs of the defect and a short description of the installation.
- We may ask to inspect the panel.
- We will tell you whether your claim is accepted within 15 days of receiving all the information.
Claims are not accepted for defects that should reasonably have been noticed before the panels were cut or installed.
Remedy
If your claim is accepted, we will at our option supply a replacement panel or refund the price paid for the affected panel. The warranty does not cover labour, removal, reinstallation, transport or other consequential costs.
General
This warranty forms part of clause 14 of our Terms and Conditions of Sale. It is governed by the law of the Republic of Cyprus. If you are a consumer living in another EU Member State, you keep the protection of the mandatory consumer laws of that country.